IT Support Helpdesk / Application Specialist
Job Description
You will support retail clients from international fashion and luxury brands by resolving IT-related issues they face in their daily operations. When necessary, you will escalate issues to domestic and overseas external vendors or global team members.
As a product expert, you will provide IT support for prestigious luxury maisons and leading international fashion brands. This role involves direct communication with clients via phone, chat, and email, while closely collaborating with internal consultants, product teams, and technical teams to deliver effective solutions.
Key Highlights
- Opportunity to work on IT systems and projects for European and U.S. fashion and luxury brands
- Hands-on involvement in the retail business of globally recognized brands
- Experience working in a global work environment
- Opportunity to enhance IT knowledge while contributing to a wide range of brands
- Career development as an IT professional in the luxury and fashion industry
- No prior experience required (comprehensive training provided)
- Optional Japanese- language only work environment available
(Translation tools may be used when English is required) - Flexible dress code (office casual; hairstyle, clothing, and nail art allowed)
- Flexible shift scheduling available
- Side Job may be considered for individuals pursuing professional or creative endeavors (e.g., actors, voice actors, athletes, artists, etc.)
Required Qualifications & Skills
- Strong communication skills
- Business-level Japanese proficiency
- Troubleshooting skills
- At least 3 years of PC usage experience (industry not specified)
- Basic proficiency in Microsoft Office and email communication
- Minimum of 2 years of professional work experience
- Business etiquette suitable for supporting luxury consumer goods industry
Preferred Qualifications
- Experience in IT helpdesk or related support roles
- Basic hardware and software troubleshooting skills
- A strong team-player spirit with flexibility mindset
- Problem-solving abilities
- English proficiency (preferred, not mandatory)
Working Conditions
- Working Hours: Shift-based schedule with preferred working days (between 9:00 AM and 10:00 PM)
- 8 hours of work + 1-hour break
- Average monthly overtime: less than 20 hours
Holidays & Days Off
- Two days off per week (shift-based)
- Flexible shift arrangements
Location
- Tokyo Office
- Domestic business travel to client sites may be required
(frequency depends on the project) - Non-smoking premises
- 3-minute walk from Onarimon Station
Employment Type
Full-time employee
Salary
- Annual income: JPY 3,000,000 – 7,000,000
- Annual salary: JPY 3,000,000 – 7,000,000 + transportation allowance
- Promotion opportunities based on achievements
- During the probation period:
- Hourly wage: JPY 1,500 – 1,700 (for candidates with no experience)
- Hourly wage: JPY 1,750 and above (for experienced candidates)
Benefits & Welfare
- Certification support program
- Company trips (domestic or overseas)
- Salary increases based on performance
- Promotion opportunities based on achievements
Career Path
-
You will start as a support staff member, with multiple career paths available based on your experience and performance.
Applicant’s Required Documents（Photo is required）
- Resume (Japanese RI-REKI-SHO）with photo
- Curriculum Vitae / work history with photo