CEGID
Unified Commerce Platform
Covers not only in-store operations but also customer-facing processes and head-office workflows in an integrated manner
Provides CRM, and Stock & Item management functionality
Supports integration with third-party systems such as e-commerce platform
Head Office
Operations
- Order and Price Management
- Performance Management
- Wholesale / Commercial transaction
- Order Management
- Supply Chain Management
- Demand Forecasting and Inventory Replenishment
- Procurement
- Manufacturing and Outsourcing
Omnichannel and
Store Operations
- B2C CRM
- Digital Integration and Order Management
- Inventory and Store Operations Management
- Sales Promotions and Loyalty
- Omnichannel POS supporting both mobile
and fixed terminals - Mobile enablement for sales associates
- Team Management
Omnichannel
Covers end-to-end operations, including product and inventory lookup, promotions, and sales execution.
Meet all customer expectations across both online and offline channels.
Enables store staff to access customer information and engage with customers on the shop floor using mobile devices (“Live Store” functionality).
E-commerce
Fixed POS Terminal
Mobile devices for in-store operations
“Live Store” function
Omnichannel Customer Experience（A Seamless Customer Journey）
“Delivering a truly unique customer experience”
Cegid Retail delivers personalized, customer-centric engagement combined with a seamless omnichannel experience. Designed to scale from the Primary market to Global operations, it supports retailers across both local and international environments.
“Live Store” function
Operational Excellence（Excellence in Retail Operations）
“Delivering exceptional in-store experiences through attention to detail”
An AI-powered retail operations and task management application that centralizes all information in one app, empowering store teams to perform at their best.
“Live Store” function
Retail Intelligence（Data-Driven Retail Insights）
“Smarter management of activities”
Cegid Retail delivers, Intuitive, mobile-enabled dashboards analyze KPIs and performance, enabling teams to make faster, smarter, and more informed decisions.
Omnichannel Supply Chain（Customer-centric, omnichannel-enabled supply chain）
“Maximizing sales opportunities through inventory optimization”
Centralize inventory management and gain real-time visibility across the entire network, preventing stockouts and ensuring no sales opportunity is missed.
Unified Business Process
Unified Business Process
Click & Collect
- 1：Driving traffic to In-store Transactions and Enabling Upselling
- 2：Enhancing the Customer Experience
- 3：Strengthening Customer Relationships
- 4：Building Customer Loyalty
Unified Business Process
Ship-from-Store
- 1：Integrating Inventory Management and Shipping Processes
- 2：Supporting Growing Online Sales
- 3：Enhancing Customer Satisfaction
- 4：Expanding Sales Opportunities
Supports Various Payment Methods and Payment Services
Supports a wide range of payment methods and payment services used not only in Japan, but across multiple countries and regions.
Including Credit Cards, Digital Payment, and Various Cashless Payment options.
